About ChatIn
We're revolutionizing customer support for Shopify stores with AI-powered conversations that never sleep. Our mission is to help businesses provide exceptional customer experiences while reducing support costs and increasing satisfaction.
Our Story
ChatIn was born from a simple observation: e-commerce businesses were struggling to provide 24/7 customer support while managing costs and maintaining quality. Traditional chatbots were rigid and frustrating, while human-only support was expensive and limited by time zones.
We saw an opportunity to bridge this gap with intelligent AI that could understand context, provide personalized responses, and handle complex customer inquiries with the sophistication of human agents but the availability and scalability of automated systems.
Today, ChatIn powers customer conversations for Shopify stores worldwide, helping businesses increase sales, reduce support costs, and deliver exceptional customer experiences around the clock.
Our Mission
To democratize exceptional customer support by making advanced AI technology accessible to businesses of all sizes. We believe every customer deserves instant, intelligent, and personalized assistance regardless of when they shop or where they are in the world.
Our Vision
To create a future where AI-human collaboration transforms customer service from a cost center into a competitive advantage. We envision a world where businesses can focus on growth while AI handles routine inquiries, leaving complex issues to human experts.
Our Values
The principles that guide everything we do
Privacy First
We protect customer data with enterprise-grade security and never compromise on privacy or trust.
Continuous Innovation
We constantly evolve our AI capabilities to stay ahead of customer expectations and industry trends.
Customer Success
Our success is measured by our customers' success. We're committed to their growth and satisfaction.
Simplicity
We make complex AI technology simple to implement, manage, and benefit from for businesses of all sizes.
Global Impact
We're building solutions that work across languages, cultures, and time zones to connect businesses globally.
Empathy
We design our AI to understand not just words, but context, emotion, and intent behind every customer interaction.
Built by Experts
Our team combines deep expertise in artificial intelligence, software engineering, e-commerce, and customer experience to deliver solutions that actually work in the real world.
AI Engineering
Advanced machine learning and natural language processing expertise
Software Engineering
Robust, scalable, and maintainable software systems powering our platform
E-commerce Veterans
Deep understanding of online retail challenges and customer behavior
CX Specialists
Customer experience professionals who understand what great support looks like
Ready to transform your customer support?
Join hundreds of Shopify stores already using ChatIn to provide exceptional customer experiences 24/7.