Privacy Policy

Learn how ChatIn collects, uses, and protects your personal information when you use our AI-powered customer support solution.

ChatIn was discontinued on September 8, 2026 and all merchant and customer data was deleted. This policy is kept for reference only. This website sets no cookies and uses no analytics.

Overview & Core Principles

Merchant Data Collection & Communications

Customer Data Collection & Usage

Security & Protection

Data Management & Rights

Contact & Support

Have questions?

If you have any questions about how data was handled, email us.

hi@chatin.support

Privacy Policy

What is ChatIn's approach to data privacy?

What personal data do we collect?

Do you sell or share customer data?

How do we collect merchant email addresses?

How do we use merchant email addresses?

How do we ensure compliance with Shopify's policies?

Can merchants unsubscribe from transactional emails?

Do we collect customer data?

Do we use customer data for AI training?

Do we share data with third parties?

Do we sell customer or merchant data?

How do we use cookies?

How do we process customer inquiries?

How long do we retain customer data?

How is customer data protected?

Who has access to customer data?

What security measures are in place?

How long do you keep customer data?

Can customers request data deletion?

How do you handle data deletion requests?

How can merchants contact us about privacy concerns?

Have questions?